Remote IT support in Oleiros: help without leaving home
Many issues can be fixed remotely in a few minutes: email, software, settings or small glitches. We connect to your computer with your permission and, if a physical check is needed, we'll tell you how to bring it in or arrange a visit in Perillo, Oleiros and A Coruña.
When do you need this service?
- You have a question or issue with a program you use daily
- You need to set up or check your email
- A printer that was already connected has stopped working
- You'd like step-by-step guidance with something on your computer
- You'd rather sort it out now, without waiting for an in-person visit
What we do
We connect to your computer with your permission, while you see everything on your own screen, and fix the issue: settings, software, email, printers that were already connected, or general questions. If a physical check is needed, we'll tell you how to bring the computer in or arrange a home visit.
How we work
- 1. We review your case: You tell us the problem and we check whether it can be solved remotely.
- 2. We explain the best option: We tell you what we're going to do, and if a physical check is needed, how to proceed.
- 3. We leave it working, or give you a quote first: We solve the issue in the same session, or let you know the next steps.
Why trust Informática Oleiros
Secure connection
Only with your permission, and it ends as soon as we're done.
Fast
Most issues are solved in under 45 minutes.
You see everything
You follow the session on your own screen the whole time.
On-site if needed
Workshop in Perillo or a visit in Oleiros and A Coruña.
Related services
Frequently asked questions about remote IT support
Is remote support secure?
Yes. We only connect with your permission, while you see everything on your own screen, and the connection ends as soon as we're done.
What kind of problems can be solved remotely?
Email setup, software, system settings, general questions, and printers that were already connected, among others.
Do I need to install anything on my computer?
Just a small temporary app for the session, which we'll guide you through installing step by step.
What if the problem can't be solved remotely?
We'll tell you honestly and explain how to bring the computer to our workshop, or whether a home visit makes sense.
How long does a remote support session take?
Most issues are solved in under 30-45 minutes.
Is there a cost for remote support?
We'll confirm this before starting, depending on the type of issue. No surprises in the quote.
Need remote IT support?
We'll help you by video call or remote connection, without you having to leave home.